Terms of Service & User Agreement
Comprehensive terms governing your use of our educational services, advertising platform compliance, and legal obligations for all users and students.
Last updated: August 12, 2025
Introduction and Scope
These Terms of Service govern your access to and use of PropertyMaster Academy's website, educational programs, and related services. By using our platform, you agree to comply with these terms, our advertising platform policies, and applicable laws governing real estate education in Japan.
Our services include real estate license certification programs, luxury property specialist training, digital marketing courses, and related educational content. We partner with major advertising platforms including Google, Facebook (Meta), and Microsoft to promote our educational offerings and measure their effectiveness.
Important: These terms include specific compliance requirements for advertising platforms, user conduct policies, and legal obligations that apply to all prospective students, enrolled students, and website visitors. Please read carefully before using our services.
Advertising and Marketing Terms
Data Collection for Advertising Purposes
- Consent Requirements: We require explicit consent for advertising cookies and tracking technologies. Users can manage preferences through our cookie control center and withdraw consent at any time without affecting essential services.
- Marketing Data Types: We collect behavioral data, engagement metrics, conversion events, and demographic information to personalize educational content and deliver relevant real estate career opportunities.
- Third-Party Networks: Your data may be shared with Google Ads, Facebook Business, Microsoft Advertising, and approved programmatic advertising partners for campaign optimization and audience development.
- Cross-Device Tracking: We may link your activity across multiple devices and browsers to provide cohesive educational experiences and measure the effectiveness of our marketing efforts.
Advertising Targeting and Personalization
Interest-Based Advertising
- • Real estate career development interests and goals
- • Luxury property market engagement patterns
- • Digital marketing skill development preferences
- • Professional certification program interactions
- • Geographic targeting for Japan-specific content
Remarketing Activities
- • Website visitors who viewed specific programs
- • Users who started but didn't complete enrollment
- • Past students for advanced certification offers
- • Lookalike audiences based on successful graduates
- • Custom audiences for specialized training programs
Marketing Communications Policy
- Email Marketing: Consent-based email communications about new programs, career opportunities, industry insights, and educational resources. Users can unsubscribe at any time through provided links.
- Social Media Advertising: Targeted advertisements on Facebook, Instagram, LinkedIn, and YouTube based on interests in real estate education and career development in Japan.
- Affiliate Marketing: Partnerships with career counselors, real estate professionals, and educational institutions for referral-based marketing with proper disclosure of commercial relationships.
User Obligations and Prohibited Uses
General User Obligations
Information Accuracy
Provide accurate, complete, and current information during enrollment and throughout your educational journey. Update personal details promptly when circumstances change.
Age Requirements
Users must be at least 16 years old to consent to advertising tracking and 18 years old to enroll in professional certification programs independently.
Account Security
Maintain confidentiality of login credentials, notify us immediately of unauthorized access, and use strong passwords for account protection.
Legal Compliance
Comply with all applicable laws including Japanese real estate regulations, data protection requirements, and professional conduct standards.
Strictly Prohibited Activities
- Ad Fraud and Click Fraud: Artificially inflating advertisement clicks, impressions, or conversions through automated systems, incentivized clicks, or deceptive practices
- Bot Traffic and Automation: Using automated scripts, bots, crawlers, or other non-human interactions to access our website or manipulate engagement metrics
- System Circumvention: Attempting to bypass advertising tracking systems, cookie controls, or analytics measurements through technical manipulation or proxy services
- Data Harvesting: Unauthorized collection, scraping, or extraction of user data, course content, or proprietary information for commercial or competitive purposes
- Malicious Software: Uploading, transmitting, or introducing viruses, malware, spyware, or other harmful code that could damage our systems or other users' devices
Content and Communication Standards
- Professional Standards: Maintain professional conduct in all communications, course discussions, and interactions with instructors and fellow students
- Truthful Communications: Provide honest feedback, accurate testimonials, and genuine reviews without misleading or deceptive statements about our programs
- Intellectual Property Respect: Do not copy, distribute, or republish course materials, proprietary content, or copyrighted educational resources without authorization
- No Impersonation: Do not misrepresent your identity, credentials, or affiliation with our academy, instructors, or partner organizations
Platform-Specific Compliance Requirements
Google Ads Policies Compliance
Prohibited Content
- • Counterfeit educational credentials or fake certifications
- • Misleading claims about career outcomes or salary guarantees
- • Inappropriate content violating professional standards
- • Dangerous or illegal real estate practices promotion
- • Deceptive business practices or misleading advertising
Editorial Standards
- • Clear, relevant, and professional advertising content
- • Accurate representation of educational programs
- • Transparent pricing and enrollment requirements
- • Functional landing pages with complete information
- • Compliance with Japan's advertising regulations
EU User Consent: We fully comply with Google's EU user consent policy, providing granular consent options and honoring user choices regarding advertising personalization and data collection.
Facebook/Meta Advertising Policies
Community Standards
- • Authentic identity representation in all communications
- • Respectful treatment of all users and community members
- • Safety-focused educational content and practices
- • Dignity and professionalism in all interactions
- • Non-discriminatory practices in advertising and enrollment
Advertising Restrictions
- • No discriminatory practices in targeting or content
- • Transparent business verification and credibility
- • Accurate representation of educational outcomes
- • Compliance with financial services advertising rules
- • Proper handling of custom audience data
Special Ad Categories: We comply with Facebook's special ad category requirements for any advertising related to housing, employment opportunities, or credit-related real estate education content.
Microsoft/Bing Ads Policies
Content Policies
- • Prohibited content categories compliance
- • Educational content accuracy and transparency
- • Professional service advertising standards
- • No misleading or deceptive educational claims
- • Compliance with geographic advertising restrictions
Technical Requirements
- • Editorial guidelines for grammar and spelling
- • Functional and relevant landing page requirements
- • Trademark policy compliance and respect
- • Microsoft data usage terms adherence
- • Professional network integration standards
Liability and Disclaimers
Advertising and Marketing Disclaimers
- No Guarantee of Results: We do not guarantee specific career outcomes, salary levels, job placement rates, or return on investment from our educational programs. Individual results depend on personal effort, market conditions, and economic factors.
- Third-Party Platform Availability: Advertising platforms and third-party services may experience outages, policy changes, or discontinuation. We are not responsible for disruptions to external services beyond our control.
- Campaign Performance Variations: Advertising campaign effectiveness, lead quality, and conversion rates may vary based on market conditions, competition, and external factors affecting the real estate industry.
Limitation of Liability
- Educational Service Limitations: Our liability is limited to the amount paid for educational services. We are not liable for lost income, business opportunities, or consequential damages related to career decisions.
- Third-Party Advertising Platforms: We are not liable for data breaches, policy violations, or service disruptions on Google, Facebook, Microsoft, or other third-party advertising platforms.
- Maximum Liability Cap: In no event shall our total liability exceed the total amount paid by the user for services in the 12 months preceding the claim, regardless of the theory of liability.
User Indemnification
Users agree to indemnify and hold harmless PropertyMaster Academy from any claims, damages, losses, or expenses arising from:
- Violation of advertising laws, platform policies, or professional conduct standards
- Unauthorized use of our educational content, trademarks, or intellectual property
- Fraudulent activities, misrepresentation, or deceptive practices in professional contexts
- Third-party claims related to your use of our services or violation of these terms
Legal Information and Dispute Resolution
Governing Law and Jurisdiction
Applicable Law
- • Japanese law governs these terms and our educational services
- • Consumer protection laws of Japan apply to all transactions
- • International data protection laws (GDPR, CCPA) where applicable
- • Professional licensing regulations for real estate education
Jurisdiction and Venue
- • Tokyo District Court has exclusive jurisdiction for disputes
- • Japanese language proceedings unless otherwise agreed
- • Alternative dispute resolution available through mediation
- • Small claims courts available for qualifying disputes
Dispute Resolution Process
Informal Resolution
Contact our support team first to attempt resolution through direct communication and customer service channels before formal proceedings.
Mediation Process
Participate in good faith mediation through approved mediators specializing in educational services and consumer protection disputes.
Formal Legal Action
Pursue formal legal remedies through appropriate courts if informal resolution and mediation are unsuccessful in resolving the dispute.
Terms Updates and Service Changes
- Terms Modification Notice: We will provide 30 days advance notice of material changes to these terms through prominent website notices and direct communication to enrolled students.
- Continued Use Acceptance: Continued use of our services after terms updates constitutes acceptance of new terms. Users who disagree may terminate their account and request refunds where applicable.
- Service Discontinuation: We reserve the right to modify, suspend, or discontinue services with appropriate notice and refund policies for affected users and students.
- Version History: Previous versions of these terms are maintained for reference and transparency. Material changes are documented with effective dates and change summaries.
Legal Notices and Contact Information
For legal notices, terms-related questions, compliance concerns, or dispute resolution inquiries, please contact us through our official channels. We respond to all legal matters within 10 business days and are committed to fair resolution of any concerns.
Legal and Compliance Matters
- • Terms of service violations and enforcement
- • Advertising platform compliance issues
- • Intellectual property disputes and DMCA takedowns
- • Regulatory compliance and licensing questions
Contact Methods
- • Primary contact through website contact form
- • Legal document service procedures
- • Emergency contact protocols for urgent matters
- • Response timeframes and escalation procedures